Shipping Questions
How soon will my order ship?
- Current production times are 1-3 weeks.
- Many items on our site are not in stock and are ordered from the manufacturer after your order has been placed. They are ordered from our manufacturers immediately after you place your order. Therefore, we do not cancel orders for any reason.
- All items fashion items in our clothing category typically ship within a few days after purchase.
What are your shipping charges?
- First Class Mail rates are $6.99 for 1 item, $7.99 for 2 items, $8.99 for 3 items, and $9.99 for 4+ items.
- FREE shipping on all orders over $100.
Will My Order Ship Complete?
- Yes, we typically ship orders complete. If your order contains items that may be on backorder from our supplier, your order will ship complete minus the back-ordered item(s). Back-ordered items will ship as soon as they arrive to our warehouse.
Do you ship to APO addresses?
- Yes, absolutely! All of our packages are shipping via United States Postal Service.
Do you ship to other countries?
- No, We're sorry, but we only ship within the United States at this time.
Do you ship to Hawaii or Alaska?
- Yes!
What happens if my package is lost or damaged during shipment?
- If your package is lost, we will be happy to try and help you locate it. However, the first step in trying to locate the package is to contact your local post office. Your package becomes the property of the United States Postal Service when they pick it up from our facility.
If you do not choose to add shipping insurance to your order, we cannot be held liable for any missing and/or damaged packages. Once USPS shows that your package was delivered to the address on the order , no claim can be made and your item will not be covered under our shipping insurance.
Returns/Exchanges
Can I return or exchange my item/items?
- Due to the fact that most all items that we sell including all graphic tees are custom made to order just for you, all sales are final on these items. We do not have items already printed on a shelf that we pull and ship. All of our items are ordered from our warehouses as needed just for your order. Therefore, once we place any design (monogrammed or not) on a garment for you, it can not be undone and the garment can not be used again. All of our garments are ordered blank with no design at all from our warehouses. The design is placed on the garment in house per your order! Every item that we produce is custom made to order and created with love just for YOU. This is how we are able to offer such a large catalog of products and options for you! We love allowing you the ability to choose different styles, sleeve lengths, and even colors on many of our products! Please be sure all info is correct and that you have referenced the size charts that we have provided. If you have any sizing questions, we have found it very helpful to find a favorite item in your closet (tee, pants, sweatshirt, etc) and compare those measurements to our size chart. Due to the fact that all sales are final, we ask that you ensure the sizing and/or monogram information is correct prior to checkout. If you have any questions, please reach out to us prior to purchase at 256-307-1087. We are eager to assist you!
- Our fashion clothing that is not monogrammed or decorated is returnable within 30 days of receipt for a store credit only (in the form of a coupon code), excluding (sale items, headwear/ head accessories, hosiery, undergarments, Birthday Collection, and jewelry). Any item using a discount code greater than 20% is considered final sale and may not be returned or exchanged. Holiday themed merchandise can not be returned fifteen (15) days prior to the holiday. All Game day clothing is considered final sale and can not be returned for any reason. You must first contact our customer service department by phone (256) 307-1087, or email customerservice@borntobesassy.com to obtain an RA number before returning merchandise. Any merchandise mailed without an issued RA number will be refused and returned back to sender. No exceptions will be made.