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Shipping & Returns

 

Shipping Questions

 

How soon will my order ship?

  • Current production times are 1-2 weeks.
  • Many items on our site are not in stock and are ordered from the manufacturer after your order has been placed.  They are ordered from our manufacturers immediately after you place your order.  Therefore, we do not cancel orders for any reason.

 

What are your shipping charges?

  • First Class Mail shipping charges are a flat rate $6.95.

 

Will My Order Ship Complete?

  • Yes, we typically ship orders complete. If your order contains items that may be on backorder from our supplier, your order will ship complete minus the back-ordered item(s). Back-ordered items will ship as soon as they arrive to our warehouse.

 

Do you ship to APO addresses?

  • Yes, absolutely!  All of our packages are shipping via United States Postal Service.

 

Do you ship to other countries?

  • No, We're sorry, but we only ship within the United States at this time.

 

Do you ship to Hawaii or Alaska?

  • Yes!

 

What happens if my package is lost or damaged during shipment?

  • If your package is lost, we will be happy to try and help you locate it.  However, the first step in trying to locate the package is to contact your local post office.  Your package becomes the property of the United States Postal Service when they pick it up from our facility. 
    If you do not choose to add shipping insurance to your order, we cannot be held liable for any missing and/or damaged packages.   Once USPS shows that your package was delivered to the address on the order , no claim can be made and your item will not be covered under our shipping insurance.

 

Returns/Exchanges

 Can I return or exchange my item/items?

  • Due to the fact that each and every item is custom made to order just for you, all sales are final.  We do not have items on a shelf that we pull and ship.  All of our items are ordered from our warehouses as needed just for your order.  Therefore, once we place any design on a garment for you, it can not be undone and the garment can not be used again.  This is how we are able to offer such a large catalog of products and options for you! We love allowing you the ability to choose different styles, sleeve lengths, and even colors on many of our products! Please be sure all info is correct and that you have referenced the size charts that we have provided.  If you have any sizing questions, we have found it very helpful to find a favorite item in your closet (tee, pants, sweatshirt, etc) and compare those measurements to our size chart.  If you have any questions, please reach out to us prior to purchase at 256-307-1087.  We are eager to assist you!