Unfortunately from time to time carrier mistakes do happen. Don’t worry, Sassy Protection is an affordable way to give you that piece of mind. By choosing Sassy Package Protection your order is insured against loss, theft or damages. These items will be replaced at no additional charge. If they are no longer available a coupon code will be issued for the amount of the merchandise. Coupon codes will be issued only if the merchandise is no longer available. Born To Be Sassy will not issue refunds. All insurance claims must be reported to customerservice@borntobesassy.com. Please include your order number, reason for filing claim and if damaged, photo of damaged merchandise and packaging. Orders that are scanned delivered but are not in your mailbox/PO Box or at residence falls under theft. In the unfortunate event of theft, orders over $100 shipped with USPS, requires you to complete a stolen package report. We will provide you with the required USPS link.In the unfortunate event of theft, orders over $100 will require a police report before a claim will be approved. Theft and or damaged packages must be reported within 5 days the package is scanned delivered, but no later than 15 days. An order is not considered lost until 14 days after the last carrier scan. By purchasing Sassy Protection you agree to the above terms and conditions. We hope you have a GREAT shopping experience. If you have any Sassy Protection questions we'll be happy to assist you during normal business hours (Monday-Thursday, 8:30 am - 4:00 pm CST and Friday 8:30 am - 12:00 pm CST) (256) 307-1087.