Frequently Asked Questions
We’re so glad you’re here! Please review the information below before placing your order so you know exactly what to expect.
IMPORTANT BEFORE ORDERING
Items at Born To Be Sassy are printed specifically for your order based on the size, color, style, and design options selected at checkout. We offer thousands of combinations, so items are not mass-produced or kept as pre-printed inventory on warehouse shelves.
Because each order is made specifically for you, orders cannot be changed, modified, canceled, returned, or exchanged for a different size after checkout.
Production & Shipping
How long does production take?
Current production times are typically 1–2 weeks depending on season, order volume, and product availability. Shipping time begins after production is complete.
Holiday and seasonal designs may remain available on our website year-round. Please be sure to review the current production time before ordering seasonal items needed by a specific date.
How soon will my order ship?
Your estimated ship window will be shown in your order confirmation email. Tracking will automatically be emailed once your order ships.
Does shipping time include production time?
No. Production time and shipping transit time are separate. Your order must be produced first, then it will ship using the shipping method selected at checkout.
Will my order ship complete?
Yes, orders generally ship complete. If your order includes multiple items, it will ship once all items are ready.
What shipping methods do you offer?
- Standard Shipping — Calculated at checkout based on the number of items in your order.
- Rush Processing With UPS Ground — Prioritizes your order in production and ships via UPS Ground. $29.99
- UPS 2 Day Shipping — Includes Rush Processing and expedited UPS transit time. $45
- UPS 1 Day Shipping — Includes Rush Processing and expedited UPS transit time. $65
Shipping prices and estimated delivery options are displayed during checkout before payment is submitted.
Rush Processing
Do you offer Rush Processing?
Yes. Rush Processing prioritizes your order in production and moves it to the front of the production queue. You would still need to choose the appropriate shipping method based on your needs.
You can add Rush Processing here: Rush Processing Upgrade
Sizing & Fit
What size should I order?
Our tees feature a relaxed unisex fit. We recommend ordering your normal size for a classic fit or sizing up for a more oversized look.
Please review the size chart carefully before ordering. For best results, compare the measurements to a favorite tee, sweatshirt, or garment you already own and love.
Returns, Exchanges & Cancellations
Can I return, exchange, or cancel my order?
Because our items are printed to order after purchase, all sales are final. Orders cannot be changed, canceled, returned, or exchanged for a different size after checkout.
Please review all size charts carefully before placing your order.
What if my item arrives damaged or defective?
If you receive an item with a defect, please contact us within 3 days of delivery at [email protected].
Please include your order number and photos of the issue so our team can help.
Tracking & Delivery
When will I receive tracking?
Tracking will automatically be emailed once your order ships.
My tracking has not updated. What should I do?
Carrier tracking can sometimes take time to update after pickup. If your package has shipped, please allow time for the carrier scan to update.
USPS tracking in particular may take a few days to update after pickup. During that time, your package may already be safely moving through the carrier network even if tracking has not refreshed yet.
Do you ship internationally?
No, we currently ship within the United States only.
Do you ship to APO addresses, Hawaii, and Alaska?
Yes, we ship to APO addresses, Hawaii, and Alaska.
Sassy Package Protection
What is Sassy Package Protection?
Sassy Package Protection helps protect your order against loss, theft, or damage during shipment.
If your package is lost, stolen, or damaged and Sassy Package Protection was purchased, please contact us at [email protected] with your order number and details of the issue.
Claims for theft or damage must be reported within 5 days of the package being marked delivered, but no later than 15 days. An order is not considered lost until 14 days after the last carrier scan.
If Sassy Package Protection was declined at checkout, we are not responsible for packages that are lost, stolen, or damaged once they have been accepted by the shipping carrier.
Approved claims will be replaced with the exact item(s) originally ordered, including the same design, size, color, and customization selections. We do not offer refunds, store credit, or substitutions for different items, sizes, colors, or designs under Sassy Package Protection claims.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout. Orders are produced and shipped exactly as submitted with the order.
If a package is returned to us due to an incorrect or incomplete address, the order is not eligible for cancellation, refund, or store credit, as all items are custom made to order.
Customers are responsible for purchasing a reshipment fee in order to have the package resent to the corrected address.
Discount Codes & Sales
Can I use a coupon code on sale items?
No. Coupon codes and additional discounts are valid on regular-priced items only unless otherwise stated. Sale items, flash sale items, spotlight items, and closeout items are already discounted and excluded from additional coupon codes.
Why won’t my discount code apply?
The most common reason is that your cart includes sale or excluded items. Coupon codes apply only to eligible regular-priced items.
Monograms & Personalization
How should I enter my monogram?
Please enter your monogram exactly as you would like it to appear. We do not rearrange initials.
A traditional monogram is entered as first initial, last initial, middle initial. For example, Madison Grace Hornsby would be entered as MHG.
Can I order without a monogram?
Yes. Many products can be ordered without a monogram when that option is available.
Graphic Designs
How are graphic tees printed?
Our graphic items are created using a variety of professional printing methods including DTG, DTF, screen print transfers, and vinyl. The printing method may vary depending on the garment, design, and production needs.
Contact Us
How can I contact Born To Be Sassy?
Our customer service team is happy to help.
Email: [email protected]
Phone: 256-307-1087
Customer service hours are Monday–Thursday 9:00am–4:00pm CST and Friday 8:30am–12:00pm CST.